TL;DR
If we messed up, we’ll fix it. If you changed your mind, we’ll work with you. 3D-printed items are made to order, so slight cosmetic variations are normal—not defects.
Return window
Defects or damaged-in-transit: Notify us within 30 days of delivery for a replacement, fix, or refund.
Change of mind (non-custom items only): Return within 14 days of delivery, unused and in original condition/packaging.
What’s covered (defects/damage)
We’ll repair, replace, or refund if your item arrives:
- Cracked, deformed, or broken on arrival
- Missing parts
- Incorrect model/size compared to your order
What we need: Email [email protected] with your order #, photos/video of the issue, and a brief description within 7 days of discovering it.
What isn’t covered (normal 3D-print stuff)
Dimensional tolerance: Variations up to ±0.5 mm are normal.
Surface & color: Layer lines, minor stringing, or small surface artifacts are typical for FDM/3D printing. Color and sheen can vary by filament batch and screen.
Heat/usage damage: Warping from leaving prints in hot cars/sun, drops, or misuse.
Custom/personalized items: Not returnable unless defective (we can often reprint at a discount if you want changes).
Exchanges
Eligible items: Non-custom products, unopened/unused.
How it works: Request an RMA via [email protected] within 14 days of purchase.
Costs: You cover return shipping. We’ll inspect and then refund the item price (ex-shipping).
Restocking: A 10% restocking fee may apply to non-defective returns that require repackaging.
Replacements vs refunds
Fastest fix: We usually reprint and reship.
Refunds: If a reprint won’t help or you prefer a refund, we’ll process it back to your original payment method 3–5 business days after we receive/approve the return.
Items lost in transit
If tracking shows “delivered” but you didn’t receive it, contact the carrier and us at [email protected]. We’ll help investigate. Once a package is confirmed lost by the carrier, we’ll reprint and reship.
Need help?
Contact us at [email protected] for questions related to refunds and returns.